Making a complaint

Complaints Process

If you are unhappy with the services provided by Venture Accounting, then in the first instance, please contact us. We find that most issues can be resolved very quickly. 

Usually the best way to do this is to pick up the phone and have a chat. Explaining what the issue is gives us the opportunity to appreciate your point of view and work with you to resolve things. Expressing things verbally can often avoid any perceived tone of voice that can be read into written communications. Sometimes it is just good to talk!

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Alternatively you can send an email setting out what your issues are along with details of how you would like them remedied.

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Do give us an opportunity to reply to you - a few days should be enough unless of course it is tax silly season (January!) when a little longer should be allowed.

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Formal Complaint

If you do wish to make things formal then you can do this by completing a complaints form which can be found by clicking here.

The form should be sent to us. We will acknowledge your complaint and provide an outcome email within 14 days, setting out how we propose to resolve your complaint.

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What Next

If you are unhappy with the outcome you can contact the ICAEW (our professional accountancy body) and use their complaint process as your point of escalation.  They have a complaints procedure backed up by a code of conduct, professional standards and disciplinary processes.

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Please note:

• A complaint should be made within 6 months of the issue arising.

• Please be aware that everyone at Venture Accounting should be treated with courtesy and respect. We will not tolerate abusive behaviour of any kind whether written or verbal including via telephone. Your complaint will be dismissed immediately should you fail to comply with this.